Welcome to Auto-Messenger! This platform helps you automate Facebook Messenger responses using AI while maintaining full control through human oversight.
Before You Begin:
Create an account at Auto-Messenger
Have admin access to a Facebook Page
Obtain API keys from at least one AI provider (OpenAI, Anthropic, Google, or Deepseek)
2. Configuring AI Providers
Auto-Messenger supports multiple AI providers. You'll need to configure at least one to use the platform's features.
Enter your API keys for each provider you want to use
Validate Keys:
Click "Validate" to ensure your keys are working correctly
Set Default Model:
Choose a default AI model for your account
Security Note:
Your API keys are encrypted and stored securely. They are never exposed to the client-side application or shared with third parties. You are responsible for the costs associated with your AI provider usage.
3. Connecting Your Facebook Page
Connect your Facebook Page to start receiving and responding to messages.
Steps to Connect:
Go to Dashboard:
From your dashboard, click "Connect Facebook Page"
Authorize Facebook:
You'll be redirected to Facebook to grant permissions
Select Your Page:
Choose which Facebook Page(s) you want to connect
Grant Permissions:
Allow Auto-Messenger to manage messages and read page information
✓ Multiple Pages:
You can connect multiple Facebook Pages to your account. Each page can have its own AI model configuration and persona settings.
4. Building Your Knowledge Base
The knowledge base trains your AI to provide accurate, context-aware responses about your business.
Creating Knowledge Base Entries:
Navigate to Knowledge Base:
Click "Knowledge Base" in the sidebar
Add New Entry:
Click "Add Knowledge" button
Choose Input Method:
Manual Entry: Type or paste content directly
URL Import: Import content from a webpage (requires AI provider)
Add Title and Content:
Provide a descriptive title and detailed content
Activate/Deactivate:
Toggle entries on/off without deleting them
What to Include:
FAQs: Common questions and answers about your products/services
Product Information: Details about features, pricing, specifications
Business Policies: Shipping, returns, refunds, terms of service
Contact Information: Hours, locations, support channels
Troubleshooting Guides: Common issues and solutions
💡 Pro Tip:
Start with your most frequently asked questions. The more comprehensive your knowledge base, the better your AI responses will be. Keep entries focused and well-organized.
5. Creating AI Personas
AI Personas define how your AI assistant communicates with customers - its tone, style, and personality.
Using Persona Templates:
Navigate to AI Persona:
Click "AI Persona" in the sidebar
Browse Templates:
Explore pre-built templates by category (Customer Support, Sales, E-commerce, etc.)
Select a Template:
Click on a template to preview and use it
Customize or Use As-Is:
You can use the template directly or modify it to fit your needs
Creating Custom Personas:
Write Custom Prompt:
Define your AI's personality, tone, and behavior in the text area
Include Guidelines:
Communication style (formal, casual, friendly, professional)
Brand voice and values
Response length preferences
Special instructions (e.g., always ask for email, offer discounts)
Save Your Persona:
Click "Save" to apply the persona to your page
Example Persona Prompt:
"You are a friendly and helpful customer support agent for [Your Business]. Always be polite, empathetic, and solution-oriented. Keep responses concise but informative. If you don't know something, admit it and offer to connect the customer with a human agent. Always end responses with a question to keep the conversation flowing."
6. Managing Conversations
The Messenger dashboard is your central hub for managing all Facebook Page conversations.
Understanding the Interface:
Conversation List (Left):
Shows all conversations with unread counts and timestamps
Message Thread (Center):
Displays the selected conversation with message history
Conversation Insights (Right):
Shows customer information and conversation metadata
Responding to Messages:
AI Suggestions:
When a new message arrives, the AI generates a suggested response based on your knowledge base and persona
Review the Suggestion:
Read the AI-generated response carefully
Choose Your Action:
Send: Accept and send the AI suggestion
Edit: Modify the suggestion before sending
Write Your Own: Type a completely custom response
Manual Override:
You can always type and send messages manually, bypassing AI suggestions
AI Settings Per Conversation:
Click the "AI Settings" button in the message input area to:
Enable/disable AI suggestions for this conversation
Adjust AI behavior on the fly
🤖 Human-in-the-Loop:
Auto-Messenger never sends messages automatically without your approval. You always have the final say before any message is sent to your customers.
7. Testing in the Playground
The AI Playground lets you test different AI models and personas without affecting real customer conversations.
How to Use:
Navigate to Playground:
Click "AI Playground" in the sidebar
Select AI Model:
Choose from available models (based on your configured API keys)
Test Conversations:
Type test messages and see how the AI responds
Compare Models:
Clear chat and try different models to compare responses
Refine Your Persona:
Use insights from testing to improve your AI persona
✓ Best Use Cases:
Testing new persona prompts before applying them
Comparing different AI models' response quality
Training team members on expected AI behavior
Validating knowledge base coverage
8. Page-Specific Settings
Each connected Facebook Page can have its own AI model configuration, overriding your account defaults.
Configuring Page Settings:
Navigate to Page Settings:
Click "Page Settings" in the sidebar
Select AI Model:
Choose a specific AI model for this page (or use account default)
Save Changes:
Click "Save" to apply the configuration
Hierarchy:
Playground model selection (testing only)
Page-specific model (if configured)
Account default model
9. Best Practices
Knowledge Base:
Keep entries focused on specific topics
Update regularly as your business evolves
Use clear, concise language
Include examples and specific details
Deactivate outdated information instead of deleting
AI Personas:
Be specific about tone and style
Include your brand values and voice
Set clear boundaries (what the AI should/shouldn't do)
Test thoroughly in the playground before deploying
Iterate based on real conversation outcomes
Conversation Management:
Always review AI suggestions before sending
Personalize responses when appropriate
Take over manually for complex or sensitive issues
Monitor conversation quality regularly
Collect feedback to improve your setup
Security:
Keep your API keys confidential
Monitor your AI provider usage and costs
Use strong passwords for your account
Review connected pages periodically
Disconnect pages you no longer manage
10. Troubleshooting
Common Issues:
AI features not working
Solution:
Verify you've configured at least one AI provider in Settings
Check that your API keys are valid (use the Validate button)
Ensure you have sufficient credits with your AI provider
Facebook Page not receiving messages
Solution:
Check that your Facebook Page is published (not in draft mode)
Verify the page connection is still active
Try disconnecting and reconnecting the page
Ensure you have the necessary Facebook permissions
AI responses are not relevant
Solution:
Expand your knowledge base with more detailed information
Refine your AI persona prompt to be more specific
Try a different AI model (some excel at different tasks)
Review and update outdated knowledge base entries
Knowledge base import from URL failing
Solution:
Ensure you have an AI provider configured (required for URL import)
Check that the URL is publicly accessible
Try a different URL or use manual entry instead
Can't see certain AI models
Solution:
Only models from configured AI providers are shown
Add API keys for additional providers to see more models
Ensure your API keys have access to the models you want
Need More Help?
If you're experiencing issues not covered here, please contact our support team:
Follow this guide step-by-step to set up your AI-powered Facebook Messenger automation. Start with configuring your AI providers, then connect your Facebook Page, build your knowledge base, and create your perfect AI persona.